Emirates offers direct connection platform for travel agents

Emirates as first airline in its region to offer NDC-enabled direct connect gateway for travel trade partners.  The new Emirates gateway will feature bespoke products and services, including rich content and differentiated pricing, starting from 01 July 2021, according to the airline. From the same day, a surcharge on all bookings made via Global Distribution Systems (GDS) will also kick in. 

Adnan Kazim, Emirates’ Chief Commercial Officer said, “Our goal is to empower our trade partners to deliver even better customer experiences." He expressed pleasure at the introduction of next batch of new exclusive features and benefits for them on Emirates Gateway, which was launched to address the limitations of current legacy systems and provide a wide range of additional content and options for agents.

From 01 July 2021, NDC contents those will be available to agents, via Emirates Gateway: access to differentiated ticket pricing such as dedicated promotional fares and pre-sales; ability to sell excess baggage, enabling enhanced customer experience; access to rich content; differentiated pricing for select ancillary services; and faster access to new ancillary products.